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Password reset instruction

  1. :

    Subject: General Question
    Ticket Content:
    Password reset request
    Username: {username of your old account, access to which was lost}
    Memo: {memo-word, 1 and 5 characters}
    BTC address: {btc-wallet to top-up this account, or last TX ID}
    Contact data: {email or jabber, if specified in the account}
    Last login: {date of the last successful login}
    Reason: {reason for losing access to account}

    Submit a ticket and wait for a response within 5 business days. The support will either send you the account new password, or request additional information about the lost account.

support jabber: [email protected] / [email protected]