Subject: General Question
Ticket Content:
Password reset request
Username: {username of your old account, access to which was lost}
Memo: {memo-word, 1 and 5 characters}
BTC address: {btc-wallet to top-up this account, or last TX ID}
Contact data: {email or jabber, if specified in the account}
Last login: {date of the last successful login}
Reason: {reason for losing access to account}

Submit a ticket and wait for a response within 5 business days. The support will either send you the account new password, or request additional information about the lost account.